Hello Jacqueline. Sorry to hear this. I kindly request you to try with uninstall and reinstalling your AVG Internet security. Please have a look at this article for reinstalling AVG Internet security : http://avgread.me/1J7dOSC. If the issues still persist please feel free to contact us for further assistance. Thank you.
On 5th Aug Kishore suggested that I repair my AVG 2015 upgrade to try to solve the problem of my "identity not being protected". This didn't work - made absolutely no difference. Any other suggestions?
Many thanks
Jackie Burchill
Hello Jacqueline. Sorry to hear this. I kindly request you to try with uninstall and reinstalling your AVG Internet security. Please have a look at this article for reinstalling AVG Internet security : http://avgread.me/1J7dOSC. If the issues still persist please feel free to contact us for further assistance. Thank you.