AVG Internet security and VPN show just a black window

AVG Protection
15

Hi Pete, 

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please clarify whether you receive black window even after reinstalling the programs.
For better clarity, please share us the screenshots of the AVG interfaces. 
Also, let us know the version of AVG that is installed. (Go to control panel - Apps - Apps & features - version would be listed beside Internet Security).

1

Hi
Last few days I'm getting just a black screen on the AVG interface, same as post https://support.avg.com/answers?id=9065p000000go22

Originally on both AVG Internet Security snd AVG VPN but AVG TuneUp was OK, then after reinstalling (using avgclear plus unintall options) all three are now the same

Operating system is Windows 10 Home build (64bit) 19045.2846
No other antivirus programs
Reinstall showed no errors

Any help would be appreciated

16

Now working fine, reinstalled Windows and all other software on a cleaned drive. Not sure of the origonal cause but its about time I did this. Thanks for all support help but this solution was good for me

10

Hello Maiek,
Thank you for contacting AVG Community Support.
We are sorry to hear that you're facing the exact issue. We'll check and help you.
Please write back to us in a separate private post so that we can check your account and assist you accordingly.
Thank you in advance!

2

i have the same problem, any solution? I tried the instructions above and it didn't help

3

I've tried a different graphics card, still the same, seems to coincide with the last Windows update. Going to leave it for now and reinstall when new updates available

4

Thank you for writing us back, Pete.
We are sorry to hear this. May I know whether you've used the email to connect with our remote team and checked the issue?
Awaiting your response.

5

Still the same after above advice, even the same using 'Microsoft basic display adapter'

I've not got roung to trying a different display board but will hopefully do this in next few days

7

Hello Maiek,
We are sorry to hear that you're facing the exact issue. We'll check and help you.
Please write back to us in a separate private post so that we can check your account and assist you accordingly.
Thank you in advance!

9

Today I got a black screen on AVG TuneUp ;/

11

Now working fine, reinstalled Windows and all other software on a cleaned drive. Not sure of the origonal cause but its about time I did this. Thanks for all support help but this solution was good for me

14

Appreciate your efforts in working towards fixing the issue, Pete. 
In order to further investigate the issue, we'd suggest you to take advantage of our additional support, by following the steps in the email that has been sent to you. Thank you in advance!

8

Hi Pete, 

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please clarify whether you receive black window even after reinstalling the programs.
For better clarity, please share us the screenshots of the AVG interfaces. 
Also, let us know the version of AVG that is installed. (Go to control panel - Apps - Apps & features - version would be listed beside Internet Security).

13

Thank you for writing us back, Pete.
Please use the email link for additional help when you are free so that we can check and help you further.
Thank you.

6

We understand your concern, Maiek.
To help you further, please write back to us in a separate post so that we can check your account and assist you accordingly.
Thank you for understanding.

12

Hi, no I didn't use the remote team, I do appriciate all the help but I'll have some time in a few weeks to have a play with this.