For any issues related to your AVG program you have to contact our technical support using this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
To get refund for your paid amount you have to contact our AVG GO using this phone number 1-844-234-6038.
Please visit this link: http://www.avg.com/avg-go-tech-support and you can see the exact price for AVG GO that is mentioned by you in the previous post
Hi Rajarajan,
Thanks for responding.
When I couldn't resolve the initial problem, I clicked "Support" in the AVG Window. My browser opened to what appeared to be an AVG Support web site with a phone number. I didn't look at the URL in my browser nor did I write down the phone number. (I also checked my browser history and can't find the URL but I'm pretty sure I wasn't dreaming!) I dialed the number, got a robo answering machine that said it was AVG Tech Support and gave me a menu of choices. When I got through to a tech he also said he was AVG Support. I gave him my name and phone number. He asked for access to my computer and sent me to www.gotoassist.me. He then looked at my registry and spotted HKCU/Software/Chromium and said this was malware, that it must have been there before I installed AVG and therefor, it wasn't an AVG problem. He offered to send me to a third party who could "clean" my computer for $119.98 and that this would include an upgrade to AVG Ultimate ($79.99 for the cleanup and $39.99 for the upgrade). I declined this offer.
This AM he called to see if I was still having problems. Again, he said he was AVG Tech Support in the Philipines. Told him I didn't need any help. The number he called from is 949-867-4422.
Does AVG have Tech Support in the Philippines? Is that number he called from an AVG number?
PS: I'm in the US, Pacific NW.
Hello Lou,
We are glad to know that the issue has been resolved by getting assistance form AVG Technical Support team. Please note that AVG will not proactively contact their customers offering Technical support by email or calls. Please be vary with such calls and please do not respond to them. We also request you not to use any technical support numbers available on any third party websites. Please note that there are new variants of malware developing everyday and our developers are working round the clock to add all those virus definitions to our database. Please keep your program 'updated' regularly.
On startup, got a window saying "AVG doesn't recognize my license" and asking me to reenter it. I did but kept getting the same message. Tried to uninstall then reinstall AVG but both attempts failed. I clicked on Support and my browser opened with a phone number which I called. I was told my computer had malware, that it wasn't AVG's fault but they could fix it for $119.98! I declined.
I then tried AVG Support Chat and the problem was resolved using a special AVG Removal program and reinstalling AVG!
Was the phone call a scam? Do I have malware? AVG scan finds nothing.
Hello Lou,
For more information on how to contact AVG Customer Care, please click on http://avgread.me/1FQ12oe .The phone support numbers of technical support team: United States: +1 925 732 4274, Great Britain: +44 116 366 8542, Australia: +61 2 8103 4937 .For billing issues: United States:+1 844 259 8811, Great Britain: +44 (0) 800 652 4940, Australia:+61 1800 429 319 . NOTE: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider. Thank you.
Hello Lou,
You are welcome.
Thank you for the detailed information.
We are sure that you would have called our Premium technical support called as "AVG GO" and the phone number to contact them is 1-844-234-6038.
We do have our AVG sales support is located in Manila (Philippines).
We aren't aware of this phone number 949-867-4422 .
We would like to inform you that AVG GO is a separate division from AVG and if you contact them they will ask you to purchase the subscription for getting the service and they will fix all the issues on your PC and not only related to AVG program. This is the reason for the huge cost.