I have a Belkin Network Hub which is connected to my printers. Communication with them from my desktop PC is excellent but my laptop which has AVG Internet Security won't communicate. The printers are all shown in the Belkin Control Centre. The laptop also works perfectly well wirelessly. I understand it is something to do with configuring the firewall as Belkin give details for other security programs but not AVG. Can you help please?
Hello John,
To confirm whether AVG Firewall is causing this issue, we request you to disable AVG program temporarily by following the instructions mentioned in this link: http://avgread.me/1GnMD3N .
Do let us know the status of this.
Dear all, Thank you for your suggestions and I have tried the one from Balasubramanian. I have disabled the protection as suggested but still cannot connect to my printers. However, If in addition I disable the firewall then printer communication is established. But disabling ALL the AVG protection isn't a wise thing to do.
Thank you for the information and the link to follow. However, I’m unsure of what the entry for the executable file should be. In my case would it be an .exe file for each of my printers?
Thank you for the information and the link to follow. However, I’m unsure of what the entry for the executable file should be. In my case would it be an .exe file for each of my printers?
yes
further, noticed in the logs that there was a pair of allow block once I activated my rule. so, wrote another one:
protocol: tcp
direction: out
local port:50000-52000
remote ports: 20005
remote addresses: 192.168.0.1
printing now works
perhaps you could help me tighten up these two rules.
aside…
wish I could cut anc paste from the log and the rule editor…it would make things a little simpler. Or, if I could capture and attach the image it would be just as good.
Hello Peter,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Still no email received in web mail or Micosoft Outlookt
Hello John,
We understand how something like this can really try your patience.
We have resent the email instruction to your email id. Please let us know whether you have received it. If you are using email client. We request you to login to your email via browser and check whether you have received the email.
Your patience is much appreciated. Thank you.
No email has yet been received since my note dated 14th March.
Dear all, Thank you for your suggestions and I have tried the one from Balasubramanian. I have disabled the protection as suggested but still cannot connect to my printers. However, If in addition I disable the firewall then printer communication is established. But disabling ALL the AVG protection isn't a wise thing to do.
Hello Peter & John,
Did you enable file and printer sharing in AVG firewall? Please click on Firewall component to do so and let us know if the issue persist. Thank you
Peter,
Is the printer and file sharing enabled in AVG firewall as suggested in my last post?
Hello John,
To confirm whether AVG Firewall is causing this issue, we request you to disable AVG program temporarily by following the instructions mentioned in this link: http://avgread.me/1GnMD3N .
Do let us know the status of this.
Hello John,
Sorry to know that you haven't received the email yet.
I can see that the previous agent Avinash have sent you an email to get our remote support.
Could you please check once on your spam or junk folders?
Also do not view the AVG email from any email client like Outlook, please open the browser and log into your email account and then check for the AVG email.
Still no email received in web mail or Micosoft Outlookt