Hi Pam,
We're glad to look into this & help you.
Could you specify the operating system of your Galaxy Notebook?
Is it running on an ARM based processor?
Awaiting your response.
Edition Windows 11 Home
Version 21H2
Installed on 10/14/2021
OS build 22000.740
Experience Windows Feature Experience Pack 1000.22000.740.0
Device name DESKTOP-5IREI1R
Processor Snapdragon ™ 7c Gen 2 @ 2.55 GHz 2.55 GHz
Installed RAM 4.00 GB (3.68 GB usable)
Device ID 33230BE8-3372-4472-847C-78C8618D273F
Product ID 00356-02662-24749-AAOEM
System type 64-bit operating system, ARM-based processor
Pen and touch No pen or touch input is available for this display
Mail (https://go.microsoft.com/fwlink/?LinkId=550986" style="color:blue; text-decoration:underline)
Edition Windows 11 Home
Version 21H2
Installed on 10/14/2021
OS build 22000.740
Experience Windows Feature Experience Pack 1000.22000.740.0
Device name DESKTOP-5IREI1R
Processor Snapdragon ™ 7c Gen 2 @ 2.55 GHz 2.55 GHz
Installed RAM 4.00 GB (3.68 GB usable)
Device ID 33230BE8-3372-4472-847C-78C8618D273F
Product ID 00356-02662-24749-AAOEM
System type 64-bit operating system, ARM-based processor
Pen and touch No pen or touch input is available for this display
i have purchased avg security but my samsung galaxy tells me it will not let me install…i am not a computer whiz so hoping some one can help me figure this out
Thank you for writing back to us, Pam.
We regret to inform you that AVG programs are not compatible with devices running on ARM/Mobile based processors (Such as Snapdragon).
Let us know if you have further queries.
You are welcome, Pam.
Please do not hesitate to contact us back for further queries with AVG.
Thank you.
ty for checking for me