AVG internet security-Identity disabled

AVG Protection
5

Hello Amir,
We apologize for the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are using?

6

Thank you for informing that you are using the paid version.
Could you please provide the order ID or invoice number so  that we can locate your account and assist you further?

1

I recently had issues with firewall being disabled when i installed realtek HD audio driver (To see the entire conversation, click: https://support.avg.com/answers?id=906b0000000LQ14)

issue was prominent even after doing as was suggested. I then uninstalled the audio driver  and firewall is up. But now Identity is disabled. AVG keeps prompting to restart PC to fix error… even after several restarts. tried removing with remover and reinstalling AVG Internet Security, but error keeps recurring…

urgent help needed…thank you

4

Hello Amir,
We have sent you an email containing the required details to locate your product. Please reply back to the email so that we could locate your account and assist you better in resolving the issue.
Thank you.

2

Hello Amir,
We apologize for the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are using?

3

Thank you for informing that you are using the paid version.
Could you please provide the order ID or invoice number so  that we can locate your account and assist you further?