Hello John,
I am sorry to hear this. The message appears because there is another old version is installed which is incompatible with the latest version that you are trying to install now.
It is recommended to remove it completely using the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
NOTE: Please remove only AVG Internet Security.
To install the latest AVG Internet Security 2017 version, please click on "AVG Internet Security Unlimited - Paid Version" option mentioned on this downloads page: https://www.avg.com/download
Run the downloaded file and click on continue when the screen appears. You will get the window to enter AVG my account credentials, at the bottom you will have option as "Enter license number". Please click on it and enter the license number that you received.
Proceed with the installation and you will get the latest 2017 version installed.
If you have any queries with the 2017 version do let us know.
Hello John,
I am sorry to hear this. The message appears because there is another old version is installed which is incompatible with the latest version that you are trying to install now.
It is recommended to remove it completely using the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
NOTE: Please remove only AVG Internet Security.
To install the latest AVG Internet Security 2017 version, please click on "AVG Internet Security Unlimited - Paid Version" option mentioned on this downloads page: https://www.avg.com/download
Run the downloaded file and click on continue when the screen appears. You will get the window to enter AVG my account credentials, at the bottom you will have option as "Enter license number". Please click on it and enter the license number that you received.
Proceed with the installation and you will get the latest 2017 version installed.
If you have any queries with the 2017 version do let us know.