HI
Avg is not detecting the malware in my system , i have internet security enabled but it is unable to detect any a not virus in my system. kindly view the below thread that i have communicated with chrome team
Chrome browser is managed by your organization - Google Chrome Community
Hello Kin,
Thank you for contacting AVG Community Forum. I see you are facing issues with malware which was not detected by AVG. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the malware threat?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hi kindly view the below video
https://drive.google.com/file/d/1tlvibpLWwVa0lJ4NHq8ukMWYILkLocuR/view?usp=sharing
Firstly i showed you i had a boot scan and deep avg scan on my computer, i showed you i am the adminstarator the account is not acctached to any organization but still i face the issue that my chrome account is managed by some organization
seconldy i have the same issue with google frive showing me incorrect result.
third iue that i have reported to google but not shown to you is that my phone apps are not updating automatically and my gps is lagging, they all are investegating and have not come upto a solution expect one that point to avg not detecting the malware.
https://support.google.com/chrome/thread/213533792/chrome-browser-is-managed-by-your-organization?msgid=213692297
Hello Kin,
Thank you for contacting AVG Community Forum. I see you are facing issues with malware which was not detected by AVG. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows the malware threat?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hi Kin,
We're glad to look into this & help you.
Upon checking the thread with Chrome support, we see that they've informed you about the possibility due to malware.
You can be rest assured that your computer would be protected against emerging threats & hackers, with AVG Internet Security installed on it.
If you're concerned, you can run a boot time scan using AVG to ensure that the computer is protected.
Hi Kin,
Thanks for the reply. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.
To take advantage of this service, simply request the remote connection at your convenience by following these steps:
Visit the AVG Remote Support website. (https://support.avg.com/service_redemption?EntryId=1820242914&l=en)
Fill in the short form. Your Case number is available in the subject of this e-mail.
Click Connect to an expert. A remote support file will be downloaded.
Run the downloaded file.
Use the opened window to chat with the AVG technician.
Thanks and Keep us updated.
Hello
https://drive.google.com/file/d/1tlvibpLWwVa0lJ4NHq8ukMWYILkLocuR/view?usp=sharing,
antivirus not detecting malware , i think
Question
Update AVG: Make sure your AVG Internet Security software is up to date with the latest virus definitions. Updates help the software identify new malware and other threats.
Perform a deep scan: Run a more thorough or "deep" scan, which takes longer but examines all files and folders on your device.
Answer
I have done all these thing, I can give you remote access to my machine using Teamviewer or any desk at your convince.
Question
Check for false negatives: Some malware may evade detection by antivirus software. In this case, you can use an alternative antivirus or anti-malware software to scan your device and compare the results.
Use an online scanner: Some antivirus vendors offer free online scanners that can help you check for malware without installing additional software. Examples include ESET Online Scanner and Trend Micro HouseCall.
Answer
Okay let me try the Eset Online Scanner or Trend Micro Housecall and get back
Question
Check for rootkits: Some advanced malware, like rootkits, can hide from traditional antivirus software. Use a dedicated rootkit scanner like Malwarebytes Anti-Rootkit, Kaspersky TDSSKiller, or Sophos Rootkit Removal Tool to detect and remove such threats.
Answer
I have tried the Malwarebytes Anti-Rootkit, Kaspersky TDSSKiller , any they did not detect anything on my Pc i have used them, Let me try the Sophos Rootkit Removal Tool
Question
Reinstall AVG: Uninstall and then reinstall AVG Internet Security to ensure the software is working correctly.
Answer
Okay i will do that after i have exahuseted all the option that you have provided above
Question
Remember that no antivirus software can detect 100% of threats. It's essential to keep your software and app (GB WhatsApp Pro v18.30 - APK Download (Official) for Android 2025 - Whatsappinstalling) up-to-date, use strong passwords, and be cautious when clicking on links or downloading files to help protect your device from malware.
Answer
Yes you are corret, I need and expert opinion how to trace these bad actors which i am sure are done by state which are messing my PC, I am almost sure about that , I am off the oponin that my bios have been compromised or a root kit has been installed by these state actor wihich are hard to detect, i have communicated all these issues with the kaspersky team and they have told me that there is nio issue f kasprsky antivirus cannot detect it , I need some help to rremove these remote access to my system through compromisising my bios, i am considersing to flash all my Bios and hard drives, i just need an expert opnion as no antivirus has been able to detect these bad actor , inculuding kaspersky and now avg.
Thank you for writing back to us, Kin.
We appreciate your efforts in trying to resolve this issue.
To scan your device for any traces of malware, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenience.