Avg internet security keeps telling me to put in my licence number

Hello Tony,
We understand how something like this can really try your patience. We sincerely apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your account, I don't see that you have been connected to our remote technician. It might be a scam, please don't respond or pay them the money for fixing it. Also I see that you have purchased AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer). To install it in your pc we request you to run AVG remover tool in your pc and then remove the traces of it and then reinstall AVG back in your pc. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

I spent nearly 2 hours on the phone to a indian call centre to people who bearly understood what i was saying because after all of the years i have been using AVG products I had a problem suddenly my 2 years subscription is asking me to input my licence code which i did several times it does run out til september 2017. It took 20 minutes to get to talk to some who i had to repeat my name several times and my email address  account number ect. After about 35 minutes with her she did remote access to my computer and tried to tell me that the macafee i uninstalled several years ago was causing this problem then it was some other excuse she wanted to sell me a 200 dollar service package to repair my computer . Then finally i got the supervisor who had slighty better he tried to tell me it was something else i installed back in 2014 and 2015 funny how i've been using avg on this laptop since i bought it in 2007 and never had a problem till yesterday if one of these programs was infected why didn't all my previous versions of avg pick them up! He offered me a one time fix for £99.99  why should i pay for a fix that my internet security should of protected me from for years! I Have reccommended AVG to hundreds of people over the years BUT After being taken for a MUG by the support centre in india You will never get another recommendation from me.

NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Then press Widow key + R on your keyboard and type "appwiz.cpl" and hit enter. From the control panel choose AVG Zen and uninstall it from your pc.
To install AVG Internet Security in you pc please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and download and install the file, to activate AVG Internet Security http://avgclick.me/ActivateNewLN
To install AVG PC TuneUp please click on the following link http://files-download.avg.com/inst/mp/AVG_PCTuneUp_765.exe download and install the file, to activate AVG PC TuneUp http://avgread.me/1ERJxSd .
Please feel free to contact us for any further assistance. Thank you.

Hello Tony,
We understand how something like this can really try your patience. We sincerely apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your account, I don't see that you have been connected to our remote technician. It might be a scam, please don't respond or pay them the money for fixing it. Also I see that you have purchased AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer). To install it in your pc we request you to run AVG remover tool in your pc and then remove the traces of it and then reinstall AVG back in your pc. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.