Avg internet security not working

Hi Sherri,

We've already replied to your original post. Please keep up the conversation over your original post for quick & better assistance.
Thank you for understanding in advance!

Hi…
Last year I bought the AVG INTERNET SECURITY along with AVG ANTI VIRUS & AVG TUNEUP…
I have tried to do a scan with the AVG INTERNET SECURITY & it does the scan But once its finished it is asking me to buy it before it will finish the cleaning the problems !! I have paid for this & have this until Feb 2025 plus for 10 devices…PLEASE CAN SOMEONE TELL ME WHY ITS NOT WORKING !!
THANK YOU

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So happy for the help …Have Always like AVG ! Its getting better & better all the time.
"Have a great day"

Thank you for your appreciation, Sherri.
Will definitely convey your wishes to Midhun.
We are glad to know that your issue has been resolved now.
Please feel free to contact us back for further queries with AVG.
Thank you.

I thought it best I send this one too.. because this is where it ends for my scan.. BUT On my MAC it goes past this next step and shows DONE !
Thank you so much...  I did not realize these these were ads. But the scan that I just completed showed DONE! at the end, which it never did before. Again Thank you & Please say thank you to Midhun for all the help :)

Hi Sherri,

We've already replied to your original post. Please keep up the conversation over your original post for quick & better assistance.
Thank you for understanding in advance!

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We're sorry to hear that, Sherri.

Please share us a screenshot of the payment window you receive after running a scan, so that we can check & help you accordingly.
Refer to this article for detailed instructions to capture a screenshot.
Thanks in advance!

Hope this works okay

I am not a computer wiz but I have managed to resolved most issues in the past. I really have not had any issues for some time now so I am getting rusty...
Your Links you sent did not open..so was unable to use them..

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Thank you for sharing the screenshot, Sherri.
To disable campaign pop-ups which are showing at the bottom of AVG Internet Security program, please follow the below steps

1. Open AVG Internet Security
2. Click on Menu option at the top right corner
3. Then click Settings > General > Personal Privacy and uncheck the below options
a. Share app-usage data with AVG so we may offer you upgrades or our other products
b. Share app-usage data with AVG so we may offer you 3rd product products
4. Then close AVG Internet Security program and reopen it. Those pop-ups will be disappeared.

Once done, please restart your PC and then check for the issue.
Please let us know about the status by replying to this post.
Thank you.
Hi Midhun , Thanks for the quick reply. 
I still cannot get the AVG INTERNET SECURITY to work properly..it will not finish the scan..because it wants me to buy in order to finish the scan cleanup. (Like i said I already own it).
I have the AVG INTERNET SECURITY also own my MAC & it works just fine, I actually just did a scan just to make sure it was still up & running properly.  I retried downloading it But I did not uninstall it from programs...still no luck.  I am not sure if that is something i should try,,?