Hello Marshall,
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About) & help us with the below requested info :
1) When did the issue start? (when you saw the issue for the first time? e.g. after update etc.)
2) Does enabling the component or clicking on "Turn on" solve the issue?
3) Does restart solve the issue?
Also, share us the screenshot (https://bit.ly/3NNS7dl) of the page that shows Password protection as disabled.
Thank you and keep us updated.
I just paid for everything on my computer that still runs windows 7. Everything seems to work good but the password protection for internet security will not activate. The button will not slide. Anyone else have this problem?
It started from the beginning. The button will not slide no matter how many times you click it. I click turn on and nothing happens. Is it conflicting with ad blocker or something of that nature? I have restarted it multiple times.
Hello Marshall,
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About) & help us with the below requested info :
1) When did the issue start? (when you saw the issue for the first time? e.g. after update etc.)
2) Does enabling the component or clicking on "Turn on" solve the issue?
3) Does restart solve the issue?
Also, share us the screenshot (https://bit.ly/3NNS7dl) of the page that shows Password protection as disabled.
Thank you and keep us updated.
Marshall, we regret the inconvenience caused.
We've sent you an email that provided further instructions with additional support to further look into it closely and resolve this issue.
Please check for the email and revert to us.
Thanks for your understanding in advance.