AVG Internet Security Renewal

Hello Vickie,

I will check this for you.

I see from your record that you do not have any active subscription for AVG internet Security.

This order was refunded on 4/5/19.

If you wish to activate AVG Internet Security on your computer, you need to purchase a new subscription.

Click on this link https://support.avg.com/support_sales_chat to contact our sales support and they will assist you further.

This was the same mentioned by our representative Balasubramanian.

I have been charged for a renewal after my AVG was canceled and refunded. The order number is 60476079100
Although, I have been charged for this, my computer says my AVG is expired.

This was my earlier question with a response that does not fix my problem and there is no way to respond to it.

AVG Support Community <noreply@help.avg.com>

1:12 PM (20 minutes ago)
  
 
to me
 
 
 
 
 
Balasubramanian (Customer Support) replied to your question at 5:11 PM on 4/22/2019.

Original question:
I have an email saying my AVG has renewed but my computer says it has expired.

Reply:
Hello Vickie,

Upon checking the case history, we could see that you have submitted a refund ticket earlier.
Since the order number wasn't mentioned, the team has processed the refund for the recent renewal which is for AVG Internet Security.
Hence, the program is showing the expired notice for AVG Internet Security.
Later, you requested refund for AVG Secure VPN purchased on 18th April 2018 which was then informed that it not eligible as per our 30 day refund policy.
If you would like to purchase AVG Internet Security, do contact our sales team using this https://support.avg.com/support_sales_chat?l=en link. They will be able to provide a best offer.
Thank you.

Hello Vickie,

I will check this for you.

I see from your record that you do not have any active subscription for AVG internet Security.

This order was refunded on 4/5/19.

If you wish to activate AVG Internet Security on your computer, you need to purchase a new subscription.

Click on this link https://support.avg.com/support_sales_chat to contact our sales support and they will assist you further.

This was the same mentioned by our representative Balasubramanian.