AVG internet Security/Tune up cannot access

Hi Frank,

We are glad to look into this for you.

Your subscriptions of AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) are valid till August 19, 2021 and September 28, 2019. Since your AVG Internet Security was auto-renewed recently (15 days prior to expiry), the validity becomes 2021.

May I know what exactly happens when you double click on the AVG icons? Let us know if it keeps on loading and share us the screenshot (if any error message).
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Hi cannot get internet security and tune up. subs are up to date.no trouble with antitrack/vpn and driver.I know internet security expiry date was 19 aug but now extended to 2021. Thanks Frans

Hi Frank,

We are glad to look into this for you.

Your subscriptions of AVG Internet Security (1 computer) and AVG PC TuneUp (1 computer) are valid till August 19, 2021 and September 28, 2019. Since your AVG Internet Security was auto-renewed recently (15 days prior to expiry), the validity becomes 2021.

May I know what exactly happens when you double click on the AVG icons? Let us know if it keeps on loading and share us the screenshot (if any error message).
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Hi Bala Tried the repair. still icon will not bring up the internet security on my screen.The tuneup is AVG Tune up.I have no other antivirus and cleanup prducts apart from AVG. Come to think of it now there was a HP Bios Update this morning,I checked in settings windows security and there it says AVG virus is on and no action required. A complete mystery why I cannot get the screens for Internet security and tune up on my computerscreen. Thanks for info Frans

Hi Priyanga Sekar, Nothing happens when I double click on the icons for internet security and tune up. It went ok this morning at 7 o'clock, but did not go when i attempted after 10 am here in NZ. THanks Frans

Hi Bala. I went through the avg uninstall/repair exercise and this morning it came up allright. So everything ok now. Thanks for your reply and info. KInd Regards Frans