Hi Mandy,
We're glad to look into this & help you with the activation process.
As it isn't recommended to share the product details over this post, we've sent you an email including the activation code & activation article.
Please check & revert to us with the screenshot, if you've already used that activation steps & code.
Hi,
My Ultimate package was renewed in December 2019 and I noticed that Internet Security and Tune Up have not been activated. I also tried to enter the codes without any luck and Tune Up has been "installing" for the past three days.
I somehow cannot attach a screenshot here for your ease of reference.
Regards,
Mandy
Hi Dinesh,
I've replied to your email.