AVG Internet Security Unlimited

OK followed the install instructions to connect my wife's android cell, and it won't change from "Pending" to connected with status on the Zen interface (or whatever its called now). Has anyone else had the issue?
BTW, I uninstalled AVG on my cell (it was showing last connection 21 days ago), and reinstalled it according to the same instructions, and now it doesn't show connected either.
Methinks something is broken wrt android devices.
I also asked online to the AVG support people, but no answer as yet. Maybe they don't work weekends.
Thanks in advance if anyone has a solution…  Paul

Hello Paul,

I understand the inconvenience.
The reason is because the Zen app for AVG application in Android was discontinued.
AVG Zen app is the platform that provides synchronization and hence it will be easy for us to add all devices and manage it.
Since it has been discontinued the synchronization issue occurred.
You can activate AVG Antivirus PRO subscription by following mentioned steps:
1.Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall.
2. Restart your device once.
3. Open Google play store app on your device.
4. Search for AVG antivirus.
5. Locate and install the free version of the app.

  1. Now open the installed app.
    7. Tap on drawer (3 lines) on top-left of the app.
    8. Select AVG Account.
    9. Enter your My Account email address and password.
    The paid app should get installed automatically.
    You can check the Android device status by visiting my.avg.com website.
    We are working to redesign Zen app for unlimited product but this will take time.
    Your patience is much appreciated. If you have further queries do let me know.

Bala; thank you for your quick response.  I followed your instructions, and now can see both devices on my.avg.com portal.  Both the cellphones are the same make and model.  How can I now differentiate them on the portal? I can't seem to bring up any imsi numbers.  Both show my router address. Should I turn off the wifi connection until one of them affiliates with the cell data signal and force a refresh to the portal page? - I assume that I can then rename the model number to something else to tell them apart. <G>
Cheers Paul