AVG Internet Security Update Fail

AVG Protection
9

Hi,
I have followed all this and it still doesn't work. It's now saying last update 1/01/1601

8

Kylie,
We appreciate your efforts in trying to fix the issue, we apologize for the difficulties. We can resolve this issue by uninstall and reinstall AVG in safe mode.
Please reboot your device http://avgclick.me/rebootintosafemode in safe mode, click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin ->pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

1

Every time I click on Fix now  it gives me a General Error and date up failed. I have uninstalled and reinstalled AVG Internet Security but is hasn't made a difference. Not sure what else to do now.

2

Hello,

It says that I'm Not Fully Protected.  Computer is Red and so is Web. Software, email, firewall are green.
Thank

3

Hi,
I have followed all this and it still doesn't work. It's now saying last update 1/01/1601

7

Hello Kylie,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.

4

Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files. Reboot your device in normal mode and proceed with the installation as suggested here: http://www.avg.com/us-en/download .
Please feel free to get back to us for any issues with AVG. Thank you!

5

Hello Kylie,
Could you please confirm whether all of your AVG components are displayed in Full green circles and does the AVG program displays as "You are Fully Protected"?
Thank you.

6

Kylie,
We appreciate your efforts in trying to fix the issue, we apologize for the difficulties. We can resolve this issue by uninstall and reinstall AVG in safe mode.
Please reboot your device http://avgclick.me/rebootintosafemode in safe mode, click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin ->pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).