AVG Internet Security - Update required. Click Fix It. Indicates update successful but still shows t

AVG Protection
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I was also running into the same issue as listed above.  I went in, uninstalled it, wasn't able to due to some error.  I read up on similar posts and ran the AVG Remover tool, then the AVG Clear tool, then the AVG Remove tool again, but no matter what I do, I'm not able to reinstall any products now.  I paid for a yearly subscription, but if I can't install the program, then I would like to request a refund.

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Hi Jonathan,

Sometimes the protection might not be active, so we suggest you to contact our chat support team using this link: https://support.avg.com/support_contact_form?l=en&retUrl=support_Antivirus

Else create a new community post from your account to check your account details and to assist further.

Thanks,
Vishnu Vardan

1

I have the paid version of AVG Internet Security and have had it for several years. AVG Internet Security indicates that an update is required. I click on Fix It. It comes back and indicates that the update was successful. But it still shows that an update is required. The component is under Computer Protection and when I click on that it shows the components under Computer Protection. The component that requires the update is the Antivirus component. I have also restarted my computer after the update even though it does not ask me to do so.

 

I had the same problem before a little over a month ago (never had a problem before). I ran the Repair on AVG both times but this time it did not work. Why am I having this problem, HOW DO I FIX IT and how do I stop it from doing it again?

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@ Robert Bales
Robert, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

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I am happy to hear that your issue is resolved.

I appreciate your time and co-operation.

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I'm having the same issue…   AVG on both my laptops is says update successful… but then still shows it is not updated…

ran repair
rebooted

still the same…

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Hi, Vishnu
I ran the AVG clearer and remover tool then installed AVG from the article you gave me the link for. During the install it indicated that it had encountered an error but still asked me to restart my computer which I have done. AVG Internet Security is NOT installed so now my computer is NOT protected at all.

WHAT DO I DO NOW???

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I have exactly the same problem as the 2 previous comments, If i ignore the fault message, is my m/c still protected? Jonatan.

10

John,

We apologize for the inconvenience caused.

Are you getting any error message when you try to reinstall the AVG Internet Security program?

We request you to create a new community post with your account to locate your account details and to help you further.

You can also get connected to our chat support team using this link (https://support.avg.com/support_contact_form?l=en&retUrl=support_Antivirus) to help you in resolving the issue.

Thanks,
Vishnu Vardan

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I will certainly check this for you.

Please let me know the version of AVG installed and the screenshot http://avgclick.me/getscreenshot of the error message to assist further.

7

Hi Teddi,

We appreciate your efforts on trying to resolve the issue.

We could see that you are running the old version of AVG Internet Security program. We made a big change in the AVG engine that is why you have trouble in updating the AVG Internet Security program.

We suggest to use our AVG clear and remover tool by referring to this article to remove the AVG Internet Security and its traces, then reinstall the latest version of AVG Internet Security application by following the instructions given in this article and check with the issue

Thanks,
Vishnu Vardan