Sarath
All tried previously and again.
Exact same error message.
Exact same issue on anumber of other postings.
Can you advise, beyond these obvious solutions already attempted, how to delete all residual AVG files from the system.
Can you also advise if there is a better support system than this delayed and interrupted messaging process.
I am sure you get this often but worth letting you know - AVG support for products is severely lacking.
I would like the problem resolved - and not over several hours/days.
Your ongoing assistance appreciated.
Hi Michael,
I'll help you with your concern.
Please refer the below article and follow the steps as instructed to uninstall AVG Antivirus for Mac completely from your PC.
https://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
Then, try reinstall the program and let us know the situation.
Reinstalling AVG Internet Security (rental of annual fee plus upgrade).
Install process advises to uninstall current AVG.
Uninstall completed.
Error message: AVG Antivirus is already installed, please uninstall the previous version first.
Mac rebooted. Same error message.
High Sierra 10.13.6.
Sarath
All tried previously and again.
Exact same error message.
Exact same issue on anumber of other postings.
Can you advise, beyond these obvious solutions already attempted, how to delete all residual AVG files from the system.
Can you also advise if there is a better support system than this delayed and interrupted messaging process.
I am sure you get this often but worth letting you know - AVG support for products is severely lacking.
I would like the problem resolved - and not over several hours/days.
Your ongoing assistance appreciated.
Hi Michael,
I'll help you with your concern.
Please refer the below article and follow the steps as instructed to uninstall AVG Antivirus for Mac completely from your PC.
https://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
Then, try reinstall the program and let us know the situation.
Michael, we appreciate your efforts.
We have sent an email with an attachment and steps on how to proceed further.
Please use the provided tool in the attachment to remove the traces of AVG on Mac and then proceed with the installation.
Keep us posted.
Thank you for updating the status, Michael.
Glad to know that you have installed AVG successfully on Mac.
We have sent an email for you to activate AVG Internet Security on Mac using the code.
Please use the code provided in the email and perform the activation.
Could you share the screenshot of the error that appeared for logging into AVG MyAccount?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.