Do I need installation instructions I had to install AVG Internet Security originally,because I can't find email.Should I take laptop to a bona-fide computer repairer as I am just a novice computer wise.
David,
I apologize for the inconvenience caused. To resolve the issue please follow the steps provided in this article : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Note : Please run the AVG Clear first and then the AVG Remover
Once uninstalled, please reinstall the AVG Internet Security from http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Hello David,
I understand your concern. Please send us the screenshot http://avgclick.me/getscreenshot of the AVG window you receive. We will check the same and assist you further.
Hi,
When I click on AVG icon to get menu screen all i get on the screen is a blank AVG screen with 'your protected' written on it.Menu is shown on top right but does not work when I click on it.Before I had the screen showing with all operational features showing. I could check updates and run scans etc.Do you think computer may have a virus?I have tried AVG repair several times but it is still the same.Any ideas?
Hello David,
I understand your concern. Please send us the screenshot http://avgclick.me/getscreenshot of the AVG window you receive. We will check the same and assist you further.
David, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Do I need installation instructions I had to install AVG Internet Security originally,because I can't find email.Should I take laptop to a bona-fide computer repairer as I am just a novice computer wise.
I would like to thank Karthik (AVG Technologies) for all his help.My problem is now resolved with your great help and assistance.
David,
We are glad to know that your issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!
I have tried AVG repair as mentioned in first post.Just tried again but still get same result.