Hello Subhankar,
Thank you for reaching AVG Community Support.
We are sorry to hear the inconvenience you had with connecting to the network. We will certainly look into this and help you further.
As it is recommended to set the private connections as trusted in the Enhanced Firewall, please change the AVG Secure VPN & other trusted networks as "I trust this network" in the Enhanced Firewall.
For detailed instruction please refer the below article,
AVG Enhanced Firewall - Getting Started
Open the AVG Internet Security > Click on the Web & Email tile > Enhanced Firewall options > Network profiles > make sure your network connection and AVG Secure VPN are selected as a private connection "I trust this network".
Please follow the steps mentioned in this article to configure the system rules and enable all the permission in a private connection.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
Note: AVG AntiVirus monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Enhanced Firewall feature is designed to require minimal input from you. To ensure you are protected, all you need to do is keep Enhanced Firewall enabled with setting up the trusted connections.
Regarding issues in webshield and email shield: We request you to try repairing the application and check with the issue further.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair&supportType=home)
If you still run into any trouble, or have any questions, feel free to get back to us. We’d be happy to help.
AVG won’t let me connect to the network. The web shiled and the email shiled are gray and won’t turn on.
Hello Subhankar,
Thank you for reaching AVG Community Support.
We are sorry to hear the inconvenience you had with connecting to the network. We will certainly look into this and help you further.
As it is recommended to set the private connections as trusted in the Enhanced Firewall, please change the AVG Secure VPN & other trusted networks as "I trust this network" in the Enhanced Firewall.
For detailed instruction please refer the below article,
AVG Enhanced Firewall - Getting Started
Open the AVG Internet Security > Click on the Web & Email tile > Enhanced Firewall options > Network profiles > make sure your network connection and AVG Secure VPN are selected as a private connection "I trust this network".
Please follow the steps mentioned in this article to configure the system rules and enable all the permission in a private connection.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
Note: AVG AntiVirus monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Enhanced Firewall feature is designed to require minimal input from you. To ensure you are protected, all you need to do is keep Enhanced Firewall enabled with setting up the trusted connections.
Regarding issues in webshield and email shield: We request you to try repairing the application and check with the issue further.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair&supportType=home)
If you still run into any trouble, or have any questions, feel free to get back to us. We’d be happy to help.