Hello Raina,
Thank you for contacting AVG Community Support.
We understand that you are unable to use internet after installing AVG Internet Security.
We are really sorry to know this. We'll certainly check and help you out.
We would like to inform that every time you connect to a new network, Enhanced Firewall detects if the network is private or public, and automatically applies the relevant settings below:
Private networks (such as your home or work network) require a lower level of security, and are automatically marked as trusted. Each time you connect to a trusted network, Enhanced Firewall permits all communication within the network and applies a lower level of security to enable better connectivity.
Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety.
If necessary, you can manually specify that an individual network is either trusted or untrusted.
Please make sure if your home network is kept as trustedby following the steps below:
1)Open AVG AntiVirus and click the Web & Email tile on the main application screen.
2)Click Open above Enhanced Firewall.
3)Select the Networks tab.
4)Click Show settings next to the relevant network, then choose one of the following options:
I trust this network: The recommended option for a private network. When you select this option, the network is marked as a Trusted network.
Thank you and keep us updated.
Since I've installed AVG internet security, I literally can't use the internet on my laptop. Every search I do comes back blocked. I can't even get into my emails because of it. I don't want to uninstall it because I've paid for it but it has turned my laptop into an electronic paperweight. I have turned off the web and email protection but even at that, it's 50/50 if it works or not. Anyone had this happen to them or know how to resolve it?
Hello Raina,
Thank you for contacting AVG Community Support.
We understand that you are unable to use internet after installing AVG Internet Security.
We are really sorry to know this. We'll certainly check and help you out.
We would like to inform that every time you connect to a new network, Enhanced Firewall detects if the network is private or public, and automatically applies the relevant settings below:
Private networks (such as your home or work network) require a lower level of security, and are automatically marked as trusted. Each time you connect to a trusted network, Enhanced Firewall permits all communication within the network and applies a lower level of security to enable better connectivity.
Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety.
If necessary, you can manually specify that an individual network is either trusted or untrusted.
Please make sure if your home network is kept as trustedby following the steps below:
1)Open AVG AntiVirus and click the Web & Email tile on the main application screen.
2)Click Open above Enhanced Firewall.
3)Select the Networks tab.
4)Click Show settings next to the relevant network, then choose one of the following options:
I trust this network: The recommended option for a private network. When you select this option, the network is marked as a Trusted network.
Thank you and keep us updated.