Hello Donald,
We are sorry for the inconvenience. Upon checking your records, we see that the refund for AVG Antivirus business edition has been already processed on 2016.11.03.
You should have got the amount credited through the account number you have provided for the purchase. Please be informed that the refund amount will be directly credited to your account and it won't be done by Cheque. We apologize for that. We request you to check the bank statement to see whether the amount has been credited. If not, please do let us know so that we can escalated it.
Thank you.
Just received another email run around. I did not pay for this product with a credit card. I paid with a check and you have not issued me a refund. If this refund of $208.99 is not forthcoming I will proceed with the legal steps necessary. I have patiently waited for a return check. You could not have applied my refund to a credit card as it was paid with a company business check.
Hello Donald,
We are sorry for the inconvenience. Upon checking your records, we see that the refund for AVG Antivirus business edition has been already processed on 2016.11.03.
You should have got the amount credited through the account number you have provided for the purchase. Please be informed that the refund amount will be directly credited to your account and it won't be done by Cheque. We apologize for that. We request you to check the bank statement to see whether the amount has been credited. If not, please do let us know so that we can escalated it.
Thank you.