To determine whether your OS is a 32-bit or 64-bit, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-find-out-if-you-have-32-bit-or-64-bit-operating-system .
Try installing using AVG Internet Security program using offline installer which is available in this website: https://www.avg.com/download.prd-gsr as 32/64 bit.
Download the exact bit version and during installation process, click on "Enter license" option available at the bottom of the installation screen.
Enter the license number that you purchased and complete the installation process.
Keep us informed about the status.
Hi Bala/Piraisudan,
My request #05618151 was processed by Piraisudan and the Internet Security Interface is working fine now. Thank you all for your proactive support.
I discovered that the AVG Dash Board has turned fully white. I tried to re-install AVG internet security. The installation gets stuck at 97% and does not go to completion. Dash Board continues to be white. Do not know if Protection is ON and unable to do scans. Please help.
To determine whether your OS is a 32-bit or 64-bit, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-find-out-if-you-have-32-bit-or-64-bit-operating-system .
Try installing using AVG Internet Security program using offline installer which is available in this website: https://www.avg.com/download.prd-gsr as 32/64 bit.
Download the exact bit version and during installation process, click on "Enter license" option available at the bottom of the installation screen.
Enter the license number that you purchased and complete the installation process.
Keep us informed about the status.
Other user Vikay Kumar posting (https://support.avg.com/answers?id=906b0000000TloZAAS).
AVG Guru
Sorry Bala,
I could not locate this conversation earlier. So I had posted the same problem under another category. I was asked to log on to AVG Remote Support Consultant. I am unable to find a link to the Remote Consultant. Please guide me how to access the Remote Consultant.
Vikay,
I appreciate your efforts in trying to fix the issue. I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.