Avg Internet Security,

Hello Glen.
Thank you for confirming the details.
We'd request you to uninstall AVG Internet Security using clear tool and install it again.
Click this link for instructions to download and run clear tool.

Good morning,
It is the password protection that has to be activated when I start the day, just that component.

Version: 20.10.3157

build: 20.10.5824.618

UI version: 1.0.584


From: "AVG Support Community" <noreply@help.avg.com>
To: "Glen" <boydg@shaw.ca>
Sent: Wednesday, December 16, 2020 12:45:21 PM
Subject: (Avast): New reply to your question.


Santhosh (Customer Support) replied to your question at 8:45 PM on 12/16/2020.

Original question:
Upon start up when I go to update my AVG I am shown that I am open to hacking, this came about from the update before this last one which I assume was a bug fix.
This really is unacceptable and incredibly poor customer support as last I read was that we needed to put up with this until the next upgrade, not good business practices.

What if any do I need to do to correct this? Although in my opinion AVG is responsible for a solution.

Thoughts?

Reply:
Hi Glen,

We are here to help.

Please mention the version of your AVG program.

Could you verify whether the "Hacker attacks" component is turned off?

If possible, do share us the screenshot of the issue.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

To see the entire conversation, click: https://support.avg.com/answers?id=9065p000000PnDY

Hello Glen.
Thank you for confirming the details.
We'd request you to uninstall AVG Internet Security using clear tool and install it again.
Click this link for instructions to download and run clear tool.