AVG internet security

General discussion
5

Hello Reza,

We're glad to look into this & help you.
Upon checking your account, we can see that you've claimed refund for your AVG Internet Security (Multi-Device) subscription on 3/5/20.
Since refund was processed for your AVG Internet Security (Multi-Device) subscription, it will no longer be visible under your AVG account.
Let us know if you have further queries.

3

Hello Reza,

We're glad to look into this & help you.
Upon checking your account, we can see that you've claimed refund for your AVG Internet Security (Multi-Device) subscription on 3/5/20.
Since refund was processed for your AVG Internet Security (Multi-Device) subscription, it will no longer be visible under your AVG account.
Let us know if you have further queries.

1

Dear lady, sir,

I am one of your customers and on march 3 2020 i bought an AVG Internet Security (Multi-Device) , 3 year subscription, 10 devices, billed every 3 years. My order number is (order id redacted).

I received an email on : Wed, Mar 4 2020 at 12:13 AM from you about this.
Last week and today i looked in my AVG MyAccount but i could not find my 3 yers AVG internet security ( multi-Device on it.
Can you help me about this. Wat do i have to doe?

I hoop to hear from you with the solution about this as soon as possible.

With kind regards,
Reza

4

We understand your concern.

We will help you with the account information.

It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us

2

Dear sir,
On Wed, Mar 4, 2020 at 2:25 PM i recived a payment for order 115730625 on 03-05-2020 for orderd items ; 1xAVG Total Care Bunbel, 1xAVG Driver Updater and 4xAVG Ultimate.
At the same dag on Wed, Mar 4, 2020 at 2:33 PM i received a payment for order 115673072 for orders : 1 x AVG Total Care Bundel, 1 x AVG Driver Updater and 4 x AVG Ultimate.
Because these two was the same and by mistaking AVG charge me 2 times for the same product, therfor i asked for refund.
I newer asked for refund on Internet Security (Multi-Device) subscription on 3/5/20 for 3 years.

Can you solve this probleem for me please.

With kind regards,
Reza