Hello Cameron. Sorry to hear about the inconvenience caused. Besides the instructions provided by Alan, I would suggest you to download the offline installation file for AVG Internet security 2015 and try installing it.
I would request you to download the file based on your OS (32-bit or 64-bit). To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Please click on this link to download offline installer for AVG Internet security 2015: http://www.avg.com/us-en/download.prd-isc
Please feel free to contact us back should you need any further assistance.
I'm having problems installing a re-newed Avg Internet Security program. Currently I have the Avg 2013 installed on my laptop but I can't download and install the new 2015 version. During the installation steps I'm asked to provide server, port number, proxy authentication and password. The microsoft firewall and anti malware have been turned off.
I'm now thinking the 2013 and 2015 are not compatible?
Should I uninstall the Avg 2013 program?
The other option is to allow Avg technical staff to install for me at extra cost…!!
Cameron, Have a look @ this article (http://avgclick.me/UpgradeToLatest).
AVG Guru
AVG Guru
Hello Cameron. Sorry to hear about the inconvenience caused. Besides the instructions provided by Alan, I would suggest you to download the offline installation file for AVG Internet security 2015 and try installing it.
I would request you to download the file based on your OS (32-bit or 64-bit). To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Please click on this link to download offline installer for AVG Internet security 2015: http://www.avg.com/us-en/download.prd-isc
Please feel free to contact us back should you need any further assistance.
I would request you to download the file based on your OS (32-bit or 64-bit). To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Please click on this link to download offline installer for AVG Internet security 2015: http://www.avg.com/us-en/download.prd-isc
Please feel free to contact us back should you need any further assistance.