Hi Joan,
We're glad to look into this & help you. Appreciate your technical knowledge in working towards fixing the issue.
As repair failed to help, we'd suggest you to perform a clean installation of AVG to check if it helps.
It isn't recommended to share the product details over this post. Hence, we've sent you an email including the steps to reinstall & activation code.
Please follow those steps & let us know the outcome.
Cannot open & use the virus scan on AVG Internet Security
(Windows 7)
Steps I have taken:
1. Cannot scan computer using AVG Internet Security (paid version)
2. Have used Repair found via Control Panel>Programs>Repair>Done
3. Restarted Computer
4. Virus scan doesn't open
Is there a a downloadable fix-it tool for this?
Hi Joan,
We're glad to look into this & help you. Appreciate your technical knowledge in working towards fixing the issue.
As repair failed to help, we'd suggest you to perform a clean installation of AVG to check if it helps.
It isn't recommended to share the product details over this post. Hence, we've sent you an email including the steps to reinstall & activation code.
Please follow those steps & let us know the outcome.