Hello Robert,
Thank you for contacting us. We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Daily update on 5/4/16 turned computer protection and firewall off, would not update again, also could not go back to the previous version. I tried to reinstall to no avail and got installation failed with an error code of 0xC0070643, desciption: Event exec_finished.
this is running on an ASUS laptop with window 10, ver. 1511, OS build 10586.218, 64 bit OS. Has anyone come across this yet. Untill yesterday AVG was working perfectly, It seems like there's an incompatablity issue, maybe only with win 10, but it seems others too judging by the other posts here
Hello Robert,
Thank you for contacting us. We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-isc to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen. When prompted, enter your AVG license number.
The license number is sent automatically to your e-mail once purchased.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.