Hello Yonathan,
We apologize for the inconvenience caused.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Hello Gleb,
We are sorry for the inconvenience caused.
Please try adding the .exe flie of the programs into exception by following the instructions from the article: https://t.co/wtdI1EvS3H and check if that works.
If you are still experiencing the same, we request you to attach a screenshot of the window for better analysis and to resolve your concern.
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Hello Darren,
We truly apologize for the inconvenience caused. If you would like to install the AVG Antivirus free version, please run the AVG clear tool from the link to remove the existing program. Here is the link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
NOTE: Click "NO" when tool prompts for a restart in Safe mode.
Once the PC is restarted after running the tool, click on the link to download and install the AVG Antivirus free version: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please follow the instructions and feel free to contact us for further help.
Thank you.
Hello Gleb,
We are sorry for the inconvenience caused.
Please try adding the .exe flie of the programs into exception by following the instructions from the article: https://t.co/wtdI1EvS3H and check if that works.
If you are still experiencing the same, we request you to attach a screenshot of the window for better analysis and to resolve your concern.
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Still without any solution ?, or some date of the solution of this inconvenient?, In fact this is affecting us too much
I am experiencing a similar issue and would like to know when this will get fixed. What's strange is that Microsoft Camera app in Windows 10 can access the camera, but another non-Microsoft application that I am using can not.
Hi there!
Since last week AVG is blocking ManyCam product from accessing webcams. Avast confirmed that they had the same issue and already solved it. Somehow AVG support rejected any help and denied the existense aof this issue. Disabling AVG doesn't help but uninstalling the product actually solves the issue. Any comment from anyone?
ManyCam, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Same issue here for me .. AVG (free edition) updated last night, and wanted a reboot... so restarted computer, wheich then failed to boot past the bios screen icon no matter how many resets or removal of power cord (not sure if this was AVG related or not.. but suspiciously coincidental??) anyway .. powered it off fully and left it disconnected from power over night .. checked it over this morning .. all seemd good.. powered on and it went to window. great. only to discover when opening ispy that camera no longer showing video. I didn't put 2 n 2 together at the time to suspect AVG .. but after a few uninstals of the camea and removing isp.. and updating ispy to latest .. I find these threads when searching for an answer... I can see video in logitech cam application .. so the usbcam is working fine.
I have followed a few links and added exceptions ..but still in the ispy it says "video not supported" when it tries to add my camera.
How do I get AVG Free to release my video feed???
Hello Gleb,
We have already sent you the steps to run the sys info to collect the logs from your computer so that we can escalate it
We request you to follow those steps and respond to that particular post so that we can escalate it to the concerned team.
Thank you.
Hello Yonathan,
We apologize for the inconvenience caused.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Still without any solution ?, or some date of the solution of this inconvenient?, In fact this is affecting us too much
I am experiencing a similar issue and would like to know when this will get fixed. What's strange is that Microsoft Camera app in Windows 10 can access the camera, but another non-Microsoft application that I am using can not.
Hello Dave,
We sincerely regret for the inconvenience caused. This is unwanted behavior and it has been already reported to the developers. We are working on it and this will be fixed in the future updates. We request you to run the AVG in Passive mode and this will be fixed temporarily. Please follow the instructions from the article to turn On the Passive mode: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode
Thank you.
Have the same problem with my MIcrosoft Lifecam VX-2000, ever since the latest AVG upgrade on 5/4/2017 my webcam video is blocked from working. Really affected my planned activities for today. Only works if I uninstall AVG.
Other user Mk Ka posting (https://support.avg.com/answers?id=906b0000000DjznAAC).
AVG Guru