AVG is out of date - Purchased on Dec 1st

I purchased the AVG protection for 29.00 and verified my email.  Today it is still saying it is out of date. I just received another popup stating I can now get 2 years for 59.00 if I renew.  What is going on and why is my computer still not protected?  I would add the photo but it asks for a web address and I don't know how to do that.

Hello Renee,
I'm sorry to hear about this. Please share a screenshot of the pop up/AVG User Interface to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.