Thank you for the information, Bart.
We request you to submit the following log files required for escalation. You can upload your files as suggested in this article: http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server.
The logs to be collected:
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Detection and VV logs: /Library/Application Support/com.avg.Antivirus
We are here to assist you further.
Hello Bart,
We deeply apologize for the inconvenience caused. In this case, we need to escalate this issue to our senior technician team.
In order to escalate, please provide us the Mac Operating system version, AVG Antivirus version and screenshot of the AVG user interface.
Please follow the below instruction to create a screenshot:
1. Press Shift-Command-4. The pointer changes to a crosshair.
2. Move the crosshair to where you want to start the screenshot, then drag to select an area.
3. While dragging, you can hold Shift, Option, or Space bar to change the way the selection moves.
4. When you've selected the area you want, release your mouse or trackpad button.
5. Find the screenshot as a .png file on your desktop.
Thank you
Hello Bart,
We would like to inform you that we need logs as previously requested so we have sent email instructions to collect the logs.Unfortunately, we can't identify and fix the core issue without those logs. So please try to follow the email instructions and reply back accordingly.
Thank you!
I get the same screen after avg quits unexpectedly quits. I've uninstalled and reinstalled the program but get the same results
Me Too gets to about 76% the quits and I get the same error message
You've solved the problem!! Clearly AVG is not a legitimate antivirus company. Dealing with you has been impossible!! Solution: Find another reputable anti virus software company. There are many out there far far superior to AVG.
Running Sierra 10.12.4 Mac. All software updated. AVG anti virus
keeps quitting at end of scan. Error message "AVG quit unexpectedly" Multiple attempts. Reinstalled AVG 6 times with same message each time after scan. Note this is free version before buying paid subscription. AVG recommended by Apple repair- AVG appears to be a very poor product.
Would not recommend to others. Please advise.
Hello Jim,
We apologize for the delay in responding to you. We request you to provide the log files of AVG by following the below mentioned instructions
Click Finder icon in DOCK.
Select “GO” option from the menu bar and select “Library” option from dropdown list.
After getting into Library location, we should be able to see the logs.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Alternative option:
Go to “Go > Go to Folder…” (Shift+cmd+G) option
Once we receive the information will escalate to senior team to get further assistance.
Thank you.
Hello Bart,
We apologize for the inconvenience created by this situation. We have escalated the case to our senior team, so they’ll get back once they find the resolution.
Thank you.
Roger, I am sorry to hear that. I have sent you an email, please follow the email instructions and send the log files to analyze the issue and fix it.
Bro! Are you responding to Bart or ME=(Jim Handsome)? I would like to inform YOU that YOU are missing the trees for the forrest so to speak… This issue is real time and impacting the use of my system and you guys are like stuck in the Commodore 64 era with ftp app downloads and waiting for escillation to your "senior team" which I can only imagine is ACTUAL seniors working on the previously said Commodore around the ole knitting table at a rest home! Cmon man get real time and actually provide support or I will un-install and take my business elsewhere…I am using the free app now and I can only imagine how much less responsive your "team" will be once you have my money for the "full" app!? Ball is in your court.
Thank you for the information, Bart.
We request you to submit the following log files required for escalation. You can upload your files as suggested in this article: http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server.
The logs to be collected:
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Detection and VV logs: /Library/Application Support/com.avg.Antivirus
We are here to assist you further.
Hello Jonathan,
I'm sorry to hear about this, I request you to help us with the log files to assist you further. Select “GO” option from the menu bar and select “Library” option from dropdown list. After getting into Library location, we should be able to see the logs.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Alternative option: Go to “Go > Go to Folder…” (Shift+cmd+G) option, once we receive the information will escalate this case to the senior team to get further assistance.
Best regards,
Alok.
Hello Bart,
We would like to inform you that we need logs as previously requested so we have sent email instructions to collect the logs.Unfortunately, we can't identify and fix the core issue without those logs. So please try to follow the email instructions and reply back accordingly.
Thank you!
Me Too gets to about 76% the quits and I get the same error message
Hello Bart,
We deeply apologize for the inconvenience caused. In this case, we need to escalate this issue to our senior technician team.
In order to escalate, please provide us the Mac Operating system version, AVG Antivirus version and screenshot of the AVG user interface.
Please follow the below instruction to create a screenshot:
1. Press Shift-Command-4. The pointer changes to a crosshair.
2. Move the crosshair to where you want to start the screenshot, then drag to select an area.
3. While dragging, you can hold Shift, Option, or Space bar to change the way the selection moves.
4. When you've selected the area you want, release your mouse or trackpad button.
5. Find the screenshot as a .png file on your desktop.
Thank you