Hello, I've received another error message from AVG:
'AVG is not able to recognise your license number.'
When I re-enter the number this does not resolve the problem.
This is the second time this has happened in the last few weeks. Previously I contacted AVG and you helpfully sent me a link to remove AVG (as Firewall blocked my attempts to remove it) and you also sent me another link to reinstall AVG. I'd be very grateful if you could send me these links again.
Thank you for your help,
James Lockhart
Hello James,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
Please feel free to get back to us for further assistance.
Thank you.
Hello James,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
Please feel free to get back to us for further assistance.
Thank you.