Hello John,
We will look into it. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that error message you received and the version of AVG you have installed.
Open AVG Antivirus -> Menu -> About -> check its version.
I renewed my AVG AntiVirus subscription on October 8, 2018 and applied the new license number at that time. All has been working well until yesterday (January 7, 2019) when I received a License Error message that states: AVG is not able to recognize your License Number. Please click on Re-enter and enter your license number again.
I follow the instructions and re-enter the license number and the dialog indicates the license is valid.
A while later the error reappears.
When I check the Internet Security UI it indicates that I am Fully protected and when I check "My Subscription" it shows the license number and indicates it expires October 22, 2019.
I have tried to use the repair tool but the message continues to re-appear.
What do I need to do to correct this?
Hello John,
We will look into it. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that error message you received and the version of AVG you have installed.
Open AVG Antivirus -> Menu -> About -> check its version.