AVG Mac threats reported on dashboard vs detail

Mac products
7

Hello Tom,

I understand your concern. Please provide me the screenshot of the AVG threat detection page, so we can check the same and assist you further. Collect related screenshots by following this article: https://support.apple.com/en-us/HT201361.

8

Here are the screen shots you requested.  When i got to 99% (finally) it locked up and i had to start over.   The four to one ratio no longer holds; the number are just different (as you can see in the shots).

Oops!  the picture are too big to include.

At 47% complete the dashboard shows 84 threats and the detail screen shows only 1 threat found.

Seriously?  You don't believe that the numbers on the two screens are different?  And you don't provide a way to send you what you requested.

9

Hi Tom,

I also have similar discrepancies whereby the total Dashboard fig. last showed 138 threats wheras th Detail recorded 46.
Not carried out a further toatal scan since 3rd October.
Just wondered whether you had found a satisfactory solutiion.
Rgards,
Colin.

1

Hi,

I just installed AVG for Mac on an iMac and am doing a full scan.

I see that the number of threats detected is four times as many on the Dashboard versus on the Detail page.

Is this a bug?

Any suggestions as to what i should do (other than wait for the scan to complete and see what options I have a that time)?

Thanks!  /Tom

5

Hello Tom,

I appreciate your efforts in this matter.
I have sent an email to you for attaching the screenshot.
Please provide the screenshot through that email which will help us to proceed further.

2

Hello Colin,

We are collecting error logs from the concerned computer that has the issue. So we can check the cause of the issue.

4

Hello Tom,

I understand your concern. Please provide me the screenshot of the AVG threat detection page, so we can check the same and assist you further. Collect related screenshots by following this article: https://support.apple.com/en-us/HT201361.

6

Hi Tom,

I also have similar discrepancies whereby the total Dashboard fig. last showed 138 threats wheras th Detail recorded 46.
Not carried out a further toatal scan since 3rd October.
Just wondered whether you had found a satisfactory solutiion.
Rgards,
Colin.

3

Here are the screen shots you requested.  When i got to 99% (finally) it locked up and i had to start over.   The four to one ratio no longer holds; the number are just different (as you can see in the shots).

Oops!  the picture are too big to include.

At 47% complete the dashboard shows 84 threats and the detail screen shows only 1 threat found.

Seriously?  You don't believe that the numbers on the two screens are different?  And you don't provide a way to send you what you requested.