Hi Ricardo,
AVG support through Community post is available only in English.
Since we are not advised to post the charge details in community post, I have sent an email explaining the charges.
Please check the email in your inbox/spam folder and revert to it for further assistance.
Goodnight.
My husband have a debit from his bank account that corresponds to a purchase of one of your products that he never make. We need an urgent solution.
Its the same problem that RICARDO VISCARDI.
Estimada DRI*AVG: le solicito que me envíe a la brevedad el comprobante de la compra que hice por 89,99 dólares, el 01/01/2020 con mi tarjeta VISA, porque de lo contrario me veré obligado a denunciar la operación ante mi operador bancario.
Desde ya gracias.
Hi Ricardo,
AVG support through Community post is available only in English.
Since we are not advised to post the charge details in community post, I have sent an email explaining the charges.
Please check the email in your inbox/spam folder and revert to it for further assistance.
Hello, I am asking you for the purchase receipt I made in AVG for US $ 89.99 (US dollars). Perhaps my question was not understood because I had asked it in Spanish. I request that you send me the receipt of the purchase that I made, since otherwise someone made it in my place and it is, therefore, a hacker.
Best regards, R. Viscardi.
Hello Diana,
We apologize for the inconvenience.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!
Goodnight.
My husband have a debit from his bank account that corresponds to a purchase of one of your products that he never make. We need an urgent solution.
Its the same problem that RICARDO VISCARDI.
Thank you for writing back, Ricardo.
We have sent an email regarding the charges as we're not advised to provide subscription details.
Please check the email and respond to it.