Hello Wendy,
I am sorry to know that.
In this case, it is necessary to perform complete reinstallation of your AVG Internet Security program once.
The latest version that will get installed is 2017 which will be completely different in appearance and settings of the previous versions.
Please run the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the existing AVG program traces.
To download and install the latest AVG Internet Security 2017 version, please follow the instructions as mentioned in this article:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
I have noticed 2 error messages in the AVG interface following recent updates -
In red writing! 'You are not fully protected" , 'Web partially protected', 'Email partially protected'. When I click the 'Fix now' tab, nothing changes.
The online shield is green with a red exclamation mark. When I hit 'fix now' nothing happens
The email scanner is green but msg says 'not fully functional' . Same when I select 'fix now' nothing happens.
Have tries turning off and on again. No change.
Any ideas and suggestions to fix these red messages?
Thank you.
Hello Wendy,
I am sorry to know that.
In this case, it is necessary to perform complete reinstallation of your AVG Internet Security program once.
The latest version that will get installed is 2017 which will be completely different in appearance and settings of the previous versions.
Please run the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the existing AVG program traces.
To download and install the latest AVG Internet Security 2017 version, please follow the instructions as mentioned in this article:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .