Hello Stephen,
We regret for the inconvenience caused. We have sent you an email containing the instructions to get connected to our technician to have a better assistance in resolving the issue. Please feel free to contact us for further assistance.
Thank you.
AVG virus scanner (free edition) has suddenly decide not to finish - i.e. even though it shows 100% complete and Current object: Finishing it just sits there apparently doing nothing. None of the options to stop or pause are available. All subsequent scans do the same thing.
It has found a threat and I suspect it's having problems moving whatever it is to the virus vault but since it doesn't tell me what its found I cannot do anything about it.
I have tried:
- Waiting (for six hours)
- Rebooting (four or five times over three days)
- Repairing (error and a message about finish)
- Uninstalling (error and a message about finish)
- Force removal with the tool and install latest release (it looked OK until it found the same threat)
Hello Stephen,
We regret for the inconvenience caused. We have sent you an email containing the instructions to get connected to our technician to have a better assistance in resolving the issue. Please feel free to contact us for further assistance.
Thank you.