Hello Heidi,
I am sorry to hear this.
I request you to press Windows and R keys together on your keyboard.
This will open the run command, please type as "services.msc" without the quotes and press enter key.
A window with services list will be opened. Please scroll down to find "windows installer"
Please right click on it select "Start" option.
Run the AVG installation again and check whether the screen appears.
Hello Heidi,
I am sorry to hear this.
I request you to press Windows and R keys together on your keyboard.
This will open the run command, please type as "services.msc" without the quotes and press enter key.
A window with services list will be opened. Please scroll down to find "windows installer"
Please right click on it select "Start" option.
Run the AVG installation again and check whether the screen appears.
I have downloaded and restarted 4 times, and AVG still will not properly install. I do not get a box that asks to run - so I am not sure what is going on.