AVG not loading after a restart

AVG Protection
5

Hi Nigel,

We will help you with the AVG Internet Security.
Please restart AVG AntiVirus service and check with the program. Click the below link to show steps to restart AVG service.
https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-Embarrassing-UI-Failed-load
If the issue persists, please repair the program and check again. Click the below link to show steps to repair AVG Internet Security.
https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
Keep us posted.

1

I attempted to get AVG to do a boot time scan on my machine.  However, when it restarted AVG hasn't started, and if I click on the AVG icon all i get is "Loading… This shouldn't take long."  That is all it will tell me, but if i check in Windows Defender it tells me I don't have an active antivirus program!

Does anyone have any ideas?

3

We appreciate your effort in reinstalling the program to resolve the issue, Nigel.
Feel free to contact us, if you have any other queries for AVG.

4

Hi Nigel,

We will help you with the AVG Internet Security.
Please restart AVG AntiVirus service and check with the program. Click the below link to show steps to restart AVG service.
https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-Embarrassing-UI-Failed-load
If the issue persists, please repair the program and check again. Click the below link to show steps to repair AVG Internet Security.
https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
Keep us posted.

2

I carried out the above to see if it resolved my issue, but it didn’t.  So I used the sledgehammer and walnut approach, I uninstalled the program.  Then re-installed it, and now things are working fine.  That’s after I setup everything again.  Thanks for your help.