AVG not updating

Hello Cliff, I apologize for the inconvenience you experienced in this case. Please follow the below steps to update AVG offline.
1.Go to www.avg.com/update.
2.Select the update files you need (typically Virus definitions and All necessary modules for your operating system) and download them to a portable media, e.g. a USB flashdisk.
3.Open your AVG program.
4.In the menu Options, click Update from directory.
5.Navigate to the folder where you stored the update files, and click OK.
Please feel free to get back to us for any issues with AVG. Thank you.

Hello Cliff, I apologize for the inconvenience you experienced in this case. Please follow the below steps to update AVG offline.
1.Go to www.avg.com/update.
2.Select the update files you need (typically Virus definitions and All necessary modules for your operating system) and download them to a portable media, e.g. a USB flashdisk.
3.Open your AVG program.
4.In the menu Options, click Update from directory.
5.Navigate to the folder where you stored the update files, and click OK.
Please feel free to get back to us for any issues with AVG. Thank you.

The updating problem on the 2015  has been going on for over two weeks.  I purchased a disc. and have reloaded twice.  So it is not me.  It is next to impossible to contact a real person.  I feel like I am in a hamster cage.  This is not what I expected from AVG.