Hello Richard,
I understand the inconvenience caused, let's work together to fix this issue. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persists, then please share a screenshot of the AVG User Interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
My AVG keeps wanting me to restart my computer but does nothing once i restart it. hacker protection is turned off and payment protection also
when i try to turn them on it says restart the computer so i do and nothing still. when the computer loads up it says it is the free version before then changing it to the paid version.
Any advice?
Hello Richard,
I understand the inconvenience caused, let's work together to fix this issue. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persists, then please share a screenshot of the AVG User Interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.