Hello Bays,
We regret for the inconvenience caused. Please try to repair the AVG program using the instructions on the article avgclick.me/RepairAVG and check whether the issue persists. Please feel free to contact us for further assistance.
Thank you.
Balasubramanian,
Case # is 201602262336314. I called AVG GO support a short time ago and was told that a "refund specialist" would contact me in 3-5 busines days. Hopefully I will get that call and they will make this right. Anything you can do to support my request would be appreciated.
All of a sudden I am getting a pop up message from AVG that multiple…all the same… trojan horse have been detected and secured. At the top of the notification I am asked what action needs to be taken…but there are no options. Upon closing the message it pops back up within seconds. It only pops up on the home page. What needs to be done? Windows 7. AVG is up-to-date.
I don't have the repair option either. I clean temp files regularly, after every internet session. Since I pay for AVG, I don't really want to pay for tech support. Is there anything, step by step, that I can do on my own?
Yes, Bill, please also provide the case reference so that I can decide what can be done from my end.
Do not follow Kishore comments re fixing AVG. I followed the link and did as suggested. When my laptop restarted I had lost every file and system had reset to factory settings.
Suggest Kishore is not AVG Customer Care…
David Cowling
I just got off with Live Chat tech, he helped me clear my temp files from my browser, he went to Install AVG on your PC, Mac | AVG installation files and he said I could use AVG Auto Exe. Go by file where the virus is at (I use the AVG Internet Security version, went to Options, then Virus Vault, then expand the box to see the details of the file), Then he used RUN to find the file and/or %temp% to find temp files in my computer. He said it's deleted and everything looks good with the software. So far so good…hope this helps.
Hello P M,
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. Please feel free to contact us for further assistance.
@ David Cowling
David, You can rest assured that Kishore (AVG Technologies) is a member of the official AVG Customer Support. Didn't you see the last posting about this being a known issue?.
AVG Guru
Thank you for providing the phone number.
The reason for asking the phone number is to confirm that it is our AVG GO premium support.
This phone number is 1-844-234-6038 for contacting our "AVG GO" premium support to fix any issues for your PC's that is the reason they cost you more money.
For any issues, related to your AVG legacy licensed products you have to reach our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get it resolved.
Thank you for asking about the case reference, from our end we couldn't view any details regarding AVG GO support, it is a separate team and if any issues regarding it you have to contact them again and provide the case reference.
This “Trojan horse Exploit.SWF_c.BAC” threat is a bug and our developers are working on it and it will get fixed in the next update.
Your patience is much appreciated.
Hello Bill,
We regret for the inconvenience caused. It is a known issue and our developers are working on the fix to resolve the issue and it will be released on upcoming updates, please update your program regularly to avoid those popup's.
Thank you,
Kishore, AVG Customer Care.
Hello Bill,
Sorry for the inconvenience caused.
Could you please provide the phone number that you used to contact AVG support, so that we can check it and confirm whether it is our legitimate one?
I have the very same problem today as well but I don't have Repair to show up when I followed the steps from the link you gave, only Change or Uninstall. Another option?
Shortly after my paid version of AVG updated this afternoon, I also started getting continual alerts (every second or two) of a Trojan Horse Exploit.SWF_c.BAC that was 'secured". I went into my AVG program and could not find any reports of this virus being found/secured. I called tech support and gave them remote access to my computer. They told me that were, in fact, virus(es) on my computer, telling me that I would have to pay for the virus removal. After much conversation, I agreed to pay for an upgrade to AVG Ultimate and removal of he virus(es). After about 3 hours, they told me my computer was clean. The removed AVG Pro and installed Ultimate. I opened my browser and all appeared okay. After disconnecting with them, I closed the browser and re-opened it. The Trojan Horse alert began again. And, it appears to only happen when I am at my Home Page in Firefox. Did they not remove the virus(es) or is this a repeat of the issue you had some time ago with false-positives? I need this resolved!