Hello Paul,
Upon checking your record, we see that you have purchased the license for AVG PC tuneup.
If you have installed our free AVG Protection Zen program then you will have the AVG free antivirus installed on Protection component but on the Performance component you will have the AVG PC tuneup installed since you have already installed the program on your PC it will show it on on the performance component of Zen.
So we request you to first uninstall both the AVG PC tuneup as well the AVG protection Zen program using our AVG remover tool: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I have purchase and have been using AVG PC Tune Up and I am now looking for Anitivirus/Malware and Full Security protection and therefore was looking at AVG Zen. AVG Zen seems not to meet my needs and possibly duplicates some of the AVG Tune functions am I correct?
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
After the removal you have to install the AVG Protection Zen first, to download and install AVG protection free use this link: http://files-download.avg.com/inst/mp/AVG_Protection_Free_698.exe .
After the Zen installed make sure you don't install any trial version on the Performance circle of Zen.
After this, install the paid AVG PC tuneup by following the instructions mentioned in this link: http://avgread.me/1ERJxSd .
Hello Paul,
Upon checking your record, we see that you have purchased the license for AVG PC tuneup.
If you have installed our free AVG Protection Zen program then you will have the AVG free antivirus installed on Protection component but on the Performance component you will have the AVG PC tuneup installed since you have already installed the program on your PC it will show it on on the performance component of Zen.
So we request you to first uninstall both the AVG PC tuneup as well the AVG protection Zen program using our AVG remover tool: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.