AVG PC TuneUp "incompatible" with another AVG product

Hello Leah,
We are sorry to hear about any inconvenience caused to you while installing your paid version of AVG. It seems you have installed a AVG Zen with trial version of AVG PC Tuneup which is not compatible with your paid AVG PC Tuneup. So please uninstall AVG Zen as described in this article http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen and then follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to download and install your paid version of AVG PC Tuneup.
Please, feel free to let us know if you require any further assistance. Thank you.

I have AVG PC TuneUp installed on my computer. In the status window, it suggests buying the "full version" to unlock all features that are currently blocked. I used the "Buy Now" button and installed the new version after paying for the 2-year subscription. When trying to install, however, there's a pop-up window that says: "You already have another AVG product on your computer that is incompatible with the one you are trying to install".  What should I do? Not sure what the problem/incompatibility is. Not sure why it suggests that you buy an AVG product that's incompatible with itself? Thanks.

Hello Leah,
We are sorry to hear about any inconvenience caused to you while installing your paid version of AVG. It seems you have installed a AVG Zen with trial version of AVG PC Tuneup which is not compatible with your paid AVG PC Tuneup. So please uninstall AVG Zen as described in this article http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen and then follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to download and install your paid version of AVG PC Tuneup.
Please, feel free to let us know if you require any further assistance. Thank you.