Hi Iain,
We're sorry for the inconvenience caused to you. We will definitely help you with your issue. Could you provide us the phone number that you called? We have sent you an email to provide us the payment details regarding the £839.56. Please check your mailbox once.
Thank you!
Hi Iain,
We're sorry for the inconvenience caused to you. We will definitely help you with your issue. Could you provide us the phone number that you called? We have sent you an email to provide us the payment details regarding the £839.56. Please check your mailbox once.
Thank you!
Earlier this year I had severe issues with my laptop (AVG free-version) but my desk top machine with (AVG paid for protection worked well).
So I called the AVG Premium Support 24x7 phone number as shown on the AVG website - this took me to UK Information Technology LTD based in Swindon (NOT AVG!!! 
) but I did not know this during the initial phone conversation.
They took control of my laptop and diagnosed various infection issues. Advised me that I should send them a cheque for 'Lifetime complete antivirus etc. and I would never have to pay AVG for any further protection on any machine (even though I am still paying AVG for my desktop machine.
I was told that the cost for this 'Life Time 24 x 7 service on unlimited devices was £839.56 (THE COST OF A NEW LAPTOP)… Whilst I thought that was very costly given the 'Life Time' of this cover it appeared to be OK over a 20 year period or greater.
Having taken control of my machine - they promptly installed Kaspersky on my laptop - I asked the to remove Kaspersky and re-install AVG for me - and was told that Kaspersky offered better protection…
Why do AVG allow a 'Business Partner' or so called to install a competitors program? Absolute madness
Kaspersky … is now giving me a lot of problems with my laptop. I will not phone the AVG Premium Support 24 x 7 number again -as I don't want to deal with this RIP-OFF company.
I am now going to write to the BBC Rogue Traders researchers and report this to them.
Best regards,
Iain Jones