Hello,
When attempting to use Paypal an AVG screen appears and says paypal-api.arkoselabs.com.cloudflare.net infected with URL.Mal. This is preventing me from using Paypal. Before I contact Paypal (I imagine they would be aware of such a threat?) I wanted to eliminate AVG as the problem.
Any help would be appreciated.
Thank you,
Lawrence
Thank you for the confirmation, Lawrence.
We've successfully received your threat reports. Our team will email you soon.
Thank you for understanding.
Hello Lawrence,
We are sorry to know that. We will check and help you to resolve it.
Could you please share the screenshot of AVG pop-up (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you get when you attempt to use Paypal site?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Screenshot, as requested.
Hello Lawrence,
We are sorry to know that. We will check and help you to resolve it.
Could you please share the screenshot of AVG pop-up (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you get when you attempt to use Paypal site?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Many thanks for all your help - very much appreciated. Here is the second screenshot you requested,
Thankyou,
Lawrence
Thank you to all of you. I have made 2 false-positive reports, one for the Paypal issue and the other for the online grocery shopping problem which relates to bank accounts and Paypal.
Lawrence
I have loaded Edge and tried it out. I attempted the same Paypal payment on the same site that created the issue above on Firefox. The payment went through! Additionally, I have experienced payment problems (but no AVG pop screen) on a shopping delivery site and on eBay (sporadically). Whilst on Edge I tried a payment on the shopping delivery site and this was also completed succesfully. So it appears to be a Firefox issue or a AVG/Firefox issue. I really would prefer using Firefox as it has many features that helps overcome problems with my vision.
Thank you,
Lawrence
Thank you for sharing the screenshot, Lawrence.
Could you let us know if you're experiencing this issue in Firefox browser alone or in other web browsers as well?
Awaiting your response.
Screenshot, as requested.
Thank you for the clear explanation, Lawrence.
We'd suggest you upload the URL to our website for false-positive analysis. Click the below link to upload the URL to our website.
https://www.avg.com/en-us/false-positive-file-form
After analysis, our team will be able to confirm whether the website is safe or not.
If it is safe, it will be added to our virus definitions database.
The status will be informed to you via email.
Thank you!