AVG Pro does not work

Herbert, Have a look @ this article (http://avgclick.me/AVGRefundPolicy).
AVG Guru

Hello!
Chatting with Sherlyn just one hour ago about AVG Pro. Sorry, but my pc is not able to receive the upgrade. Everything is just stuck.
Is it possible to cancel my order? 
Herbert Laserow
info@pma.se

Herbert, Have a look @ this article (http://avgclick.me/AVGRefundPolicy).
AVG Guru