Karen, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Hi - I…I bought AVG AntiVirus PRO (through the Play Store) on 25 March 2017 but cannot transfer it to my new phone. I have followed the instructions given on the contact page, but in the Play Store the only option I get is to pay again before I can download. Please help!
Hello Karen,
We apologize for the inconvenience caused. As your query is regarding mobile product, we request you to contact our AVG Mobile support team from the link: https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus They will be the best to help you with your concern.
Thank you.
Thank you both very much! I will do so.
Kind regards