Hello Iva,
We understand how something like this can really try your patience. We sincerely apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your previous case details, we see that your issue has been already escalated to our higher level team. They are working on the issue and they will get back to you shortly. Your patience is much appreciated.
Feel free to contact us for any further assistance. Thank you.
Have repeatedly asked customer service for help. and have done so for two weeks without an answer. Feel I've been robbed.
Hello Iva,
We understand how something like this can really try your patience. We sincerely apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your previous case details, we see that your issue has been already escalated to our higher level team. They are working on the issue and they will get back to you shortly. Your patience is much appreciated.
Feel free to contact us for any further assistance. Thank you.