Hello Barbara,
Please be informed that the AVG Ultimate and the AVG Driver Updater are two different subscription. AVG Ultimate comprises of the features of AVG Internet Security and AVG PC TuneUp multidevices. Whereas the HMA Pro is a VPN service which is a different subscription. Since you have purchased the AVG Ultimate the AVG internet Security Multidevice and the AVG PC TuneUp multidevice will be active on the AVG Zen interface.
Thank you.
AVG is very confusing with all the pop-up products it offers.
Instead of contacting you NEXT month when AVG Internet Security for 2 laptops expires (now I have 1 device), I stupidly decided to get AVG Ultimate multi-device for 1 year and $10 more. Can't seem to upload it, plus there are 4 things to link to. Are they included, or is it a scam to get me to purchase Hide-My-Ass and other AVG programs in a month? If it is, this is a tricky way to do business.
What should I be seeing on my computer? I see screens for Zen, TuneUp (stuck at 64%), and two other things but now my screens are frozen. I want my computer protected, but should it be protected from AVG's marketing?
Instead of contacting you NEXT month when AVG Internet Security for 2 laptops expires (now I have 1 device), I stupidly decided to get AVG Ultimate multi-device for 1 year and $10 more. Can't seem to upload it, plus there are 4 things to link to. Are they included, or is it a scam to get me to purchase Hide-My-Ass and other AVG programs in a month? If it is, this is a tricky way to do business.
What should I be seeing on my computer? I see screens for Zen, TuneUp (stuck at 64%), and two other things but now my screens are frozen. I want my computer protected, but should it be protected from AVG's marketing?
Then I don't want to be clicking on everything that pops up. I just want AVG Ultimate and AVG PC Tune up for 1 device. How do I upload what I want and get rid of the rest? The confusing pop-ups are probaby how AVG gets most of its income, through unintentional purchases. Please help me fix this mess. Can I deactivate the AVG Internet Security device a month early, or just cancel my latest purchase?
Hello Barbara,
We do understand your concern. In this case, we will email you a link to get connected to our advanced support. They will install all the essential products you have purchased from AVG and make sure you don't receive any unwanted pop-up and your computer is completely protected.
Thank you.